Privacy and Data Processing

 

This document outlines the principles and conditions for handling the personal data of users of the services provided by OBS21.com s.r.o., Roháčova 145/14, Žižkov, 130 00 Prague 3, Email: info@lostpetsonline.com, Phone: +421 911 150 447, Company ID: 19392915, VAT ID: 19392915, registered in the Commercial Register maintained by the Municipal Court in Prague III, C 385879/MSPH. Email address info@lostpetsonline.com, tel. +421 911 150 447 (hereinafter also referred to as "lostpetsonline.com" or "we" in all grammatical forms), acting as the data controller pursuant to Article 4 (7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter referred to as the "GDPR"). We approach the protection of your personal data responsibly, aiming not only to offer a comprehensive online service but also to safeguard your right to information.

 

The service provider for the websites on the domains lostpetsonline.com and domains derived from them is OBS21.com s.r.o., unless a different operator is specified on a particular webpage. Information about the operator is usually published at the bottom of the webpage.

 

On these websites, we also process data such as various online identifiers and data related to your website activity, which, in general, cannot be considered personal data on their own. More information about this data processing method, how to prevent it, and how to adjust its settings is provided in the Cookies section on the lostpetsonline.com websites.

 

OBS21.com s.r.o. places significant importance on protecting your personal data. We inform you at all times about the personal data we collect during your visit to our websites, how we use this data, and how you can influence this process.

 

For what purposes do we process your data?

 

Unless otherwise specified in the conditions of a particular service, we process your data for the following purposes:

 

  • for the conclusion and performance of contracts for the provision of individual products and services that you use, including customer support and technical assistance, and potential billing for individual services provided for a fee
  • protection of our rights and legitimate interests
  • ensuring the security of our systems and networks against attacks or attempts to misuse our data
  • for statistical purposes
  • measuring traffic on our sites
  • analyzing your preferences and displaying content that matches your preferences
  • development and improvement of our websites and services
  • organizing consumer competitions and fulfilling the obligations of a competition organizer
  • accounting and other record-keeping, as required by applicable laws
  • for direct marketing, primarily for sending our promotional messages and third-party promotional messages
  • targeted advertising
  • resolving your complaints and responding to your inquiries
  • for journalistic purposes, i.e., exercising the right to freedom of expression and the right to information

  1.  

    In numerous of the cases listed above, we work with data that does not allow for the identification of a specific person (e.g., for statistical purposes, targeted advertising, or measuring site traffic).

     

    On what legal basis do we process your data?

     

    The processing of personal data is only possible based on one of the legal grounds defined by legal regulations (e.g., consent, contract performance, protection of life, health, or property, etc.).

     

    The legal basis for processing your data includes:

     

    • the conclusion and performance of a contract if you are a registered user of our services or our client or customer with whom we are in a contractual relationship pursuant to Article 6 (1) (b) GDPR
    • the legitimate interests of OBS21.com s.r.o., such as product development, ensuring the security of our systems, statistics, and traffic measurement pursuant to Article 6 (1) (f) GDPR
    • the legitimate interests of third parties, such as our contractual partners pursuant to Article 6 (1) (f) GDPR
    • exercising the right to information and freedom of expression pursuant to Article 6 (1) (d) GDPR
    • fulfilling our legal obligations, such as providing information to authorized bodies, maintaining accounting records, archival records pursuant to Article 6 (1) (c) GDPR, etc.

  2.  

    If consent is required by law for the processing of your data, particularly for the use of your data for marketing purposes, processing is always conducted only for those customers who have given consent to lostdarling.com for data processing to the necessary extent and for a specific purpose. The customer has the right to withdraw their consent at any time.

     

    Consent

     

    If the legal basis for processing your data is consent, this consent can be withdrawn at any time by emailing info@lostpetsonline.com or through a dedicated interface, such as the "Privacy Settings" option at the bottom of the webpage or the "GDPR" icon on the website.

     

    What data do we process, and for how long?

     

    If you are a registered user of our services, the data processed consists of the information you provided during registration, such as your first name, last name, email, nickname, password, and details of your activities within the service, including registration and its termination.

     

    Data obtained during registration and service usage is retained for the duration of your use of the service. Subsequently, we retain some basic information for a reasonable period, such as the name of your email address, the date of service termination, and data in the form of operational data backups.

     

    If, as a registered user, you have published certain data in services whose content is publicly accessible or accessible to other registered users, this data remains published or accessible indefinitely unless otherwise specified in the service conditions, meaning it will not be deleted after your registration ends. We will delete it upon your request, if technically possible.

     

    If you have given us consent to process your data, we will keep records of when and how you provided this consent and when you withdrew it. Personal data processed based on granted consent will only be processed until you withdraw consent; however, we may continue to process certain data to the necessary extent even after withdrawal if we have another legal reason, such as to demonstrate that we processed your data lawfully during the period of consent or to protect our legitimate interests in potential court or administrative proceedings.

     

    If you provided your data in contact forms on our websites, we store this data, including the message content you provided, for the time necessary to fulfill its purpose, usually no longer than two months.

     

    When you visit the websites of lostdarling.com, our web servers temporarily record information sent by your browser. Each time a user accesses our website or selects website content, access data is stored in the form of logs containing the website from which you accessed our site, IP address, date and time of access, the volume of data sent, and information regarding the browser and operating system used. We do not use this data to create individual user profiles or share it with third parties. We cannot associate data stored in logs with a specific person, nor do we combine information stored in logs with other data.

     

    We process all personal data only to the extent necessary to fulfill one of the aforementioned purposes and only for the time required to achieve the purpose, but no longer than the period permitted or specified by law.

     

    If the processing period is not explicitly stated in the terms of a particular service or is not specified by law, we determine a reasonable processing period based on (i) the likelihood of legal claims being made against lostdarling.com, (ii) the anticipated time required to detect attacks on our networks and services and detect other security incidents, (iii) usual or recommended practices in the industry and market, and (iv) the probability and significance of potential risks.

     

    To provide certain services or to contact you, we need data that allows us to identify you directly. In such cases, we will always request your data, and you will have the opportunity to review the terms of the specific service, so please read them carefully.

     

    Is providing data mandatory?

     

    You provide your data to lostpetsonline.com voluntarily, but in some cases, registration and data provision are a prerequisite for using the services; if you do not provide the data, you will not be able to use the service.

     

    If a legal obligation requires you to provide us with data, we will inform you of this requirement.

     

    To whom do we disclose your data?

     

    OBS21.com s.r.o. discloses your data to intermediaries or other recipients to the necessary extent as permitted or required by applicable legal regulations, specifically:

     

    • Service providers (supporting technical, organizational, or programming services, server and equipment management, business representation);
    • Advisors in the fields of tax, law, or accounting.

  3.  

    Service providers are contractually obligated to comply with data protection provisions.

     

    OBS21.com s.r.o. also provides user data to authorized authorities (e.g., police, prosecution) based on requests or orders.

     

    Data used for journalistic purposes is publicly accessible on our websites.

     

    Transfers to third countries

     

    The use of technologies for statistical purposes enables us and our advertising partners to increase the relevance of our products and campaigns and helps us provide you with relevant content.

     

    Please note that using these services may result in cookie processing outside the EU or EEA (particularly Google Analytics). In some countries, this may carry the risk that the data could be accessed for security and monitoring purposes without notifying you of this processing or allowing you to exercise your legal rights. We also cannot guarantee that you will be able to exercise your rights as a data subject with these partners in a third country. We have taken all possible measures to ensure the highest standard of data protection, including data anonymization during transfer to Google Ireland Limited. Google Ireland Limited uses Google LLC, based in a third country. Google LLC has publicly stated that, under the current legal norms in the third country, it has not received any requests for cooperation. Furthermore, it has indicated that even if such a request were received, it would most likely be unlawfulhttps://blog.google/around-the-globe/google-europe/its-time-for-a-new-eu-us-data-transfer-framework/.

     

    Accessibility of Our Services for Children and Adolescents

     

    The services operated by OBS21.com s.r.o. are not intended for children and individuals under the age of 16. However, on the internet, it is not always possible to reliably determine the age of a person registering on our sites.

     

    In some cases, we require the registering individual to directly provide their age so that we can check if parental consent is required for their registration. We encourage parents to contact us if they suspect that their child is using one of our services without their consent.

     

    How should data protection be approached?

     

    For data protection purposes, we recommend adhering to the following principles:

     

    • When logging into systems or services via password, always use a strong, unique password that is not reused for other services. Do not share your password with others. lostdarling.com will never ask you to disclose your password, so be particularly cautious of any emails requesting your password. If the sender of such an email claims to be one of our employees or associates, please inform us immediately (our contact details are at the end of this document).
    • If you send us confidential or sensitive data, use a secure method of communication, such as a password-protected file and transferring the password through a separate communication channel, or encryption.
    • If you believe your data has been misused, leaked, or improperly handled, please contact us.
    • When providing your data, consider whether it is necessary to disclose that specific data. Be particularly mindful when providing personal information related to your privacy that is unrelated to the purpose for which you are sharing it or when posting publicly accessible data, such as in comments. If you are unsure whether it is appropriate to provide all the data requested, contact us, and we will verify the appropriateness of the data collection scope.
    • Remember that personal data and information shared in publicly accessible areas (such as discussion boards) can be viewed and potentially misused by other users.
    • If you use or disclose third-party personal data in our services, ensure you have obtained their consent.
    • If you are under 16 years of age, always first check with your parents if they agree with your use of our services.

  4.  

    Links to Other Websites

     

    The lostdarling.com website contains links (hyperlinks, headings, short text excerpts) that lead to other websites. After redirecting to other sites, it is necessary to review the data protection information applicable to those sites. We cannot be held responsible for third-party content nor do we claim ownership of such content, so we will notify you in an appropriate manner (e.g., with a symbol or text) when you are leaving the lostdarling.com website. The operator of those sites is solely responsible for any illegal, incorrect, or incomplete content on these sites, as well as for any damages resulting from the use or non-use of information provided there.

     

    Processing of Personal Data in Contact Forms

     

    Why and how do we process your personal data? OBS21.com s.r.o. collects and uses your personal data to provide direct and personalized responses to general inquiries. Retaining your contact information is essential primarily for sending replies.

     

    Your personal data will not be used for automated decision-making or profiling.

     

    If you express interest in advertising or promotion through contact forms, your data may subsequently be processed for pre-contractual arrangements and service provision.

     

    If you submit a request concerning personal data processing to OBS21.com s.r.o. via contact forms, your data will also be processed to address the request under the Personal Data Protection Act and GDPR, and to fulfill obligations towards the data subject.

     

    On what legal basis do we process your personal data?

     

    We process your personal data for the following reasons:

     

    • The data subject has given consent for their personal data to be processed for one or more specific purposes;
    • Processing is necessary to fulfill a legal obligation for lostdarling.com as the data controller;
    • Processing is necessary at the request of the data subject to establish pre-contractual arrangements and fulfill a contract;
    • Processing is necessary for the purposes of legitimate interests of lostdarling.com as the data controller, for protecting its interests, and to demonstrate fulfillment of its obligations.

  5.  

    Which personal data do we collect and process?

     

    For the purpose of performing such processing operations, we collect the following categories of personal data:

     

    • Providing certain personal data is mandatory for us to be able to respond to your inquiries.

     

    The personal data collected and further processed includes:

     

    • First and last name,
    • Contact details - email address,
    • The content of your inquiry or request.

  6.  

    Depending on the type of request, additional specific personal data may be required (e.g., phone number, if you contact us by phone) or information related to your question.

     

    How long do we retain your personal data?

     

    We do not retain your personal data longer than necessary to fulfill the purpose for which it was collected or further processed, including addressing any later complaints, for a maximum of three years from the date of submitting your inquiry.

     

    How do we protect and secure your personal data?

     

    All personal data in electronic format (emails, documents, databases, uploaded data files, etc.) is stored on the servers of a contractual partner within the European Union, and we have implemented several technical and organizational measures to protect your personal data. Technical measures include appropriate precautions to address online security, the risk of data loss, data alteration, or unauthorized access, taking into account the risk posed by processing and the nature of the personal data processed. Organizational measures include restricting access to personal data solely to authorized individuals who have a legitimate need to know for the purpose of processing.

     

    Who has access to your personal data and to whom is it disclosed?

     

    Access to your personal data is provided to OBS21.com s.r.o. employees responsible for carrying out the processing operation and authorized employees under the "need-to-know" principle. These employees are bound by confidentiality obligations arising from legal regulations, or if necessary, from confidentiality agreements. In processing your data for certain inquiries, our intermediaries may also be involved, and they are required to observe the same security, technical, and organizational measures to ensure data protection.

     

    Third-Party Services on Our Websites

     

    The websites of lostdarling.com may contain elements that allow third parties to collect personal data or track user activity. Depending on the type of service you use or have used, third parties who may access your personal data in this way include:

     

     

    • Third-party providers performing traffic analysis
    • Operators of targeted advertising systems

  7.  

    Data collected for remarketing purposes may be shared within the same advertising system with other participants (clients) of the same advertising network, but always in a form that does not allow for your personal identification. More information on this type of data processing and how to prevent it can be found in the Cookies section.

     

    The lostdarling.com websites enable sharing content on social networks such as Twitter and Facebook, and these applications may collect data on your behavior on our sites.

     

    Use of Social Plugins

     

    Lostpetsonline.com uses social network plugins (“Plug-ins”) from Facebook (Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA) and Instagram (1 Hacker Way, Building 14 First Floor, Menlo Park, California 94025). If you access a lostdarling.com webpage that contains a Facebook “social plugin,” a connection is made to Facebook’s servers, sending information about which lostpetsonline.com pages you visited. Lostpetsonline.com has no control over the amount of data Facebook collects via this plugin. More information can be found at https://www.facebook.com/help/186325668085084.

     

    If you are logged into your Facebook account, this information will be linked to your Facebook account. If you use the plugin's function (such as like, share via FB Messenger, or comment), these actions are linked to your Facebook account. Even if you do not have a Facebook account, Facebook may still identify and store your IP address. The Facebook plugin directly sends data to Facebook during a webpage visit, even if the user does not click on the plugin. Information regarding rights and privacy settings can be found in Facebook’s Privacy Policy at https://www.facebook.com/policy.php. Facebook social plugins can be blocked in your browser, for instance, by using software designed for social media blocking.

     

    Logging into Services with Third-Party Credentials

     

    Some of our web services allow logging in via third-party systems. Within these applications, your login credentials for our web services are typically stored. These applications enable sharing of certain data with the operators of these systems, as permitted by the relevant operator. For more information, consult the specific system operator, and we recommend carefully reviewing the service terms of that operator before using this login method for our services.

     

    Notice of Your Legal Rights

     

    We will endeavor to respond to your requests as soon as possible, but no later than 30 days from receiving the request.

     

    Contact Information

     

    If you have questions about the storage, processing, and use of your personal data, please contact OBS21.com s.r.o.in writing via email at info@lostpetsonline.com.