Privacy Policy

1. What Data We Collect

Depending on how you use our services, we may collect the following personal data:

Data provided directly by users

• First and last name
• Email address
• Username or nickname
• Password (stored in encrypted form)
• Content submitted by users (e.g. listings, messages, reports)

Data collected via Meta Platforms APIs

When you use Facebook Login, we may collect:

• Facebook User ID
• Name and surname
• Email address
• Profile picture
• Language and locale
• App-related events (login, authorization)

Technical and usage data

• IP address
• Device and browser information
• Log files (date/time of access, pages visited)
• Cookies and similar technologies

2. How We Use Personal Data

We process personal data only for legitimate purposes, including:

• User authentication and account management
• Providing core functionality of the Lost Pets Online service
• Communication with users and customer support
• Security, fraud prevention, and abuse prevention
• Improving and developing our services
• Statistical analysis and traffic measurement
• Legal compliance and protection of our legitimate interests

We do not sell, rent, or trade personal data.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds under GDPR:

• Performance of a contract (Article 6(1)(b))
• Legitimate interests (Article 6(1)(f))
• Legal obligations (Article 6(1)(c))
• User consent, where required (Article 6(1)(a))

Consent can be withdrawn at any time.

4. Use of Meta Platforms APIs

Our application uses Meta Platforms APIs, including Facebook Login, to authenticate users and enable social functionality.

Data obtained via Meta Platforms APIs is used exclusively for:

• User authentication
• Account creation and management
• Core app functionality

We comply with all applicable Meta Platform Terms and data usage restrictions.

5. Cookies and Analytics

We use cookies and similar technologies for:

• Website functionality
• Traffic analysis
• Improving user experience

Details about cookies and how to manage them are available in our Cookies Policy.

6. Data Retention

We retain personal data only for as long as necessary:

• Account data: for the duration of the user account
• After account deletion: limited data may be retained to comply with legal obligations or protect legitimate interests
• Contact form data: up to 3 years
• Log and security data: for a reasonable period based on security and legal requirements

7. Data Sharing

We may share personal data only with:

• Technical service providers (hosting, infrastructure, support)
• Legal, accounting, and tax advisors
• Public authorities where required by law

All service providers are contractually bound to protect personal data.

8. International Data Transfers

Some third-party services (e.g. analytics providers) may process data outside the EU/EEA. Where applicable, we use appropriate safeguards such as standard contractual clauses or data anonymization.

9. Children’s Privacy

Our services are not intended for children under 16 years of age. If we become aware that personal data of a child has been collected without parental consent, we will delete it without undue delay.

10. User Rights (GDPR)

Users have the right to:

• Access their personal data
• Correct inaccurate data
• Request deletion of personal data
• Restrict or object to processing
• Withdraw consent at any time

Requests will be handled within 30 days.

11. How to Request Data Deletion

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel only.

13. Third-Party Links and Social Features

Our website may contain links to third-party websites or social media features. We are not responsible for the privacy practices of third parties.

14. Contact

If you have questions about this Privacy Policy or data processing, contact us at: info@lostpetsonline.com