Terms of Use for lostpetsonline.com

  1. Introductory Provisions

 

  1. The operator of the online portal lostpetsonline.com is OBS21.com s.r.o., Roháčova 145/14, Žižkov, 130 00 Prague 3, Email: info@lostpetsonline.com, Phone: +421 911 150 447, Company ID: 19392915, VAT ID: 19392915, registered in the Commercial Register maintained by the Municipal Court in Prague III, C 385879/MSPH. Email address: info@lostpetsonline.com, tel. +421 911 150 447.

 

  1. The provision and use of services on lostpetsonline.com are governed by these terms of lostpetsonline.com (hereinafter referred to as the "Terms"), and in the case of certain services provided independently by lostpetsonline.com or in collaboration with a third party, the specific service is also subject to separate terms of use. Specific terms applicable to the use of a particular service are listed on the relevant webpage or designated section.

 

  1. The services on lostpetsonline.com primarily include transmission, processing, storage, searching, data collection, and commercial communication, provided free of charge unless explicitly stated otherwise for a particular service (hereinafter referred to as “service” or “services”).

 

  1. The terms of lostpetsonline.com are binding for all visitors to lostpetsonline.com.

 

  1. Registration on lostpetsonline.com and User Privacy Protection

 

  1. Registration on lostpetsonline.com is optional, and registered users have access to an extended range of services through the creation of their account (hereinafter referred to as "Account"). Unregistered visitors to lostpetsonline.com will not have full access to certain offers and services. Some lostpetsonline.com pages may use cookies or other tracking technologies that allow the storage of information previously entered by the user/visitor. Tracking technologies may record information such as internet domains, browser versions, computer names, IP addresses, and dates and times of access to the lostpetsonline.com site. Information that does not contain users’ personal data may be used for statistical purposes.

 

  1. Users create their Account on the lostpetsonline.com website by completing a registration form and agreeing to these service terms they wish to use. A condition of registration on lostpetsonline.com typically involves user verification through one of the available methods.

 

  1. Upon registration on lostpetsonline.com, the platform will process the data provided by the user during registration or data entered while using the services on lostpetsonline.com, to provide services on lostpetsonline.com, including inclusion in the customer database for the entire duration of the user’s Account. lostpetsonline.com is authorized to process personal data in its information system manually as well as electronically for the entire duration of service provision. The user is entitled to terminate service use at any time.

 

  1. lostpetsonline.com will provide data about registered users in response to legitimate requests for information from state authorities or in cases where required by law. Additionally, lostpetsonline.com may disclose personal data of registered users to a third party that is a successor of lostpetsonline.com in connection with the sale, assignment, or other transfer of business activities related to the lostpetsonline.com website or services.

 

 

  1. If the user has consented to receive marketing information during registration or later while the service is active, they agree to receive commercial communication, including advertisements and other information about lostpetsonline.com, its business partners, and other third parties. This expression of consent is regarded as agreement to the dissemination of advertising and the processing of personal data for direct marketing purposes. lostpetsonline.com may attach short advertising links, including URL links, at the end of sent or received messages. The user may revoke consent to receive commercial communication at any time by notifying lostpetsonline.com via email at the contact address provided in the Contacts section of the lostpetsonline.com site, or through the contact details specified in Article I, Paragraph 1 of these Terms, or by using the method provided in a particular marketing email (e.g., a hyperlink, etc.). Revocation of consent for receiving commercial communication does not affect the duration of lostpetsonline.com’s service provision to the user.

 

  1. The user is required to provide truthful information at the time of registration. If the information provided by the user is later proven to be false or if reasonable doubt arises regarding its accuracy, lostpetsonline.com is entitled to cancel the user’s Account or temporarily restrict its use. lostpetsonline.com is not liable for any damages or losses that the user may incur as a result of the cancellation or restriction of the Account.

 

  1. Some services on lostpetsonline.com can be accessed through registration on third-party websites, specifically discussion forum services connected with another website and the "Friends on Facebook" service. These third parties provide lostpetsonline.com with login technology or technology for displaying third-party content on lostpetsonline.com. The connection or link with a third-party website is available to the user only if they have logged in to the third-party website for linkage with the service on lostpetsonline.com. lostpetsonline.com neither manages nor controls third-party websites and is not responsible for the content of any links contained on third-party websites or for any changes or updates to linked websites. Users who register on linked websites do so voluntarily and are responsible for familiarizing themselves with the terms of use and data protection policies on the respective site before registering. Through the "Friends on Facebook" application (hereinafter also referred to in this section as the "Application"), the user has the option to link their Facebook account with the lostpetsonline.com homepage at https://www.lostpetsonline.com and view the current status of friends listed on Facebook on this page. lostpetsonline.com uses the data obtained from users solely to link the Application with Facebook and in accordance with the user’s personal settings in their Facebook account. The user may disconnect the Application from https://www.lostpetsonline.com at any time, displaying it on their computer.

 

  1. Rights and Obligations

 

  1. lostpetsonline.com provides services on lostpetsonline.com "as is," i.e., with all possible defects, and does not guarantee suitability for a particular purpose. lostpetsonline.com does not guarantee continuous functionality, error-free operation, or server security. lostpetsonline.com is not liable for any damage that the user may incur in connection with the use of services on lostpetsonline.com.

 

  1. lostpetsonline.com has the right, in particular, to:
  1. cancel the user's registration,
  2. suspend the provision of services temporarily or permanently, in full or partially,
  3. carry out technical maintenance of lostpetsonline.com and its services at any time, even without prior notice,
  4. exercise other rights that arise from these Terms or from generally binding legal regulations.
  1. lostpetsonline.com undertakes to cooperate with legitimate requests from state authorities and other authorized individuals and legal entities. If a fine or other financial or non-financial damage is imposed on lostpetsonline.com as a result of the user’s activities on lostpetsonline.com, the user is obliged to compensate for such damage or loss in full.

 

  1. User Rights and Obligations

 

  1. The user is required to comply with these Terms and any specific conditions that apply to certain services on lostpetsonline.com, as well as with the provisions of generally binding legal regulations.

 

  1. Users of services on lostpetsonline.com are prohibited from:

 

  1. Using vulgar language, expressions, or symbols with direct or indirect meanings that conflict with generally acceptable social morals and ethics,
  2. Making threats and personal attacks against other users or third parties,
  3. Providing false, unverified, misleading, offensive, or deceptive information about another person,
  4. Promoting violence or, openly or covertly, inciting hatred based on gender, race, skin color, language, religion, political or other beliefs, national or social origin, or membership in a nationality or ethnic group,
  5. Promoting war or describing cruel or inhumane acts in a way that trivializes, justifies, or condones them,
  6. Openly or covertly promoting alcohol, alcoholism, smoking, substance abuse, poisons, and precursors, or downplaying the effects of these substances,
  7. Endangering the physical, mental, or moral development of minors or disturbing their mental health and emotional well-being,
  8. Openly or covertly promoting products or services of other individuals or legal entities,
  9. Openly or covertly promoting a political party or its members,
  10. Repeatedly publishing the same posts, nonsensical, or incomprehensible texts, as well as performing other activities that may restrict or degrade the quality of provided services,
  11. Disclosing personal data about others, especially their address or phone number, without the consent of the person concerned,
  12. Disseminating obscene, vulgar, offensive, or illegal materials, opinions, and ideas, including links to websites containing such content,
  13. Encouraging other users and individuals to engage in behavior that conflicts with the generally binding legal regulations in force in the Slovak Republic or moral principles,
  14. Publishing any posts with content that violates the generally binding legal regulations in the Slovak Republic or good manners.

 

  1. The user is responsible for their posts and activities on lostpetsonline.com and agrees not to use lostpetsonline.com for purposes that violate the generally binding legal regulations of the Slovak Republic, these Terms, or the specific terms of any service.

 

  1. A registered user may request the cancellation of their registration on lostpetsonline.com at any time, and lostpetsonline.com undertakes to comply with this request.

 

 

  1. Content Publishing and Communication Rules on lostpetsonline.com

 

  1. Content on lostpetsonline.com is protected by copyright law. Reproduction, distribution, or further disclosure of this content or any part thereof to the public in any manner is prohibited without prior consent from lostpetsonline.com. Copyrights are reserved and exercised by lostpetsonline.com. Any use of parts or the entirety, including reproduction and distribution of texts, photographs, or graphs by mechanical or electronic means, even in a language other than Slovak, is prohibited without written permission from lostpetsonline.com.

 

  1. Users are authorized to publish their opinions and other information as part of certain services on lostpetsonline.com. lostpetsonline.com does not initiate the transmission of this information, select its recipients, or compile or modify it. lostpetsonline.com is not responsible for information transmitted on its website. User posts in discussions and other information and content published by users reflect users’ opinions, and lostpetsonline.com does not assume responsibility for nor endorses the opinions, content of posts, or discussions communicated between users.

 

  1. Users must adhere to the restrictions outlined in Article IV, Paragraph 2 of these Terms when publishing content.

 

  1. lostpetsonline.com reserves the right to delete posts or limit certain users' ability to participate in discussions and publish content on the lostpetsonline.com site if the posts violate the Terms, or if previous posts by a particular user suggest they may violate these Terms.

 

  1. Users who publish their verbal, audio, visual, or audiovisual posts on lostpetsonline.com, including articles, videos, recordings, or photos, do so without any claim to compensation and agree to their public distribution and use on the internet. The user declares that they are authorized to publish such content and that they have obtained all necessary permissions and rights required under applicable laws for its use on lostpetsonline.com, including usage in mobile applications.

 

  1. lostpetsonline.com is not responsible for information, data, or any other content provided or published by users or stored by users on lostpetsonline.com. If lostpetsonline.com becomes aware of illegal information or content posted on its site, it will promptly restrict access to it or remove it.

 

  1. If any visitor to lostpetsonline.com believes that the content published on the site violates these Terms, please report it to info@lostpetsonline.com.

 

  1. Internal Communication Service Between Users

 

  1. lostpetsonline.com allows registered users to receive, send, and store messages (hereinafter referred to as “messages”). The communication service is provided free of charge unless otherwise stated for a specific function of this service.

 

  1. lostpetsonline.com provides the communication service to the user "as is," with all potential defects. lostpetsonline.com is not responsible for the content of messages transmitted through this service and provides no guarantee regarding its suitability for a particular purpose. lostpetsonline.com is not liable for the following issues or any potential damage to the user resulting from:

 

  1. Non-functionality or limited availability of communication between users of the lostpetsonline.com website or the Internet network,
  2. Non-delivery, delayed delivery, sending, or non-sending of information,
  3. Loss or damage to information created, transmitted, or stored during communication.

 

  1. lostpetsonline.com does not monitor the content of individual user messages, except for scanning messages with antivirus and antispam applications. The user hereby agrees not to use the service for mass distribution of unsolicited commercial or non-commercial messages (junk mail, spam) to individuals who have not consented to receive such messages.

 

  1. lostpetsonline.com has taken measures to protect user data and the content of transmitted messages from unauthorized third-party interference, and it manages stored data with due professional care. lostpetsonline.com is not liable for any unauthorized third-party interference or misuse of user communication. The user agrees to promptly inform lostpetsonline.com of any misuse or suspected misuse of their account.

 

  1. lostpetsonline.com is entitled to delete or block a user's account without reason or prior notice, particularly if the user violates any of these Terms or if the account was created without an obvious connection to the user’s name and gives the impression that the user is someone else, especially a generally known individual or public figure.

 

  1. lostpetsonline.com reserves the right to delete a user’s account due to prolonged inactivity exceeding 18 months since the user's last login to their account via the web interface.

 

  1. Users may request a forgotten password using the "forgot password" function on lostpetsonline.com, and a new password will be sent to the alternate email address or phone number provided during registration or in the user profile. Password recovery is not available based on written or telephone requests.

 

  1. Other Services Requiring Registration

 

  1. lostpetsonline.com provides registered users with access to additional services for which registration is required. These services are offered free of charge unless otherwise specified for a specific function within the service.

 

  1. When registering or logging into the site, users create a personal profile that allows them to save personal settings and use other personalized features of the service.

 

  1. Some services can be accessed through registration on third-party websites that allow linking with lostpetsonline.com. The connection or linkage with a third-party website is available to the user only if they have logged into that third-party site to link it with the service on lostpetsonline.com. lostpetsonline.com does not manage or control third-party websites and is not responsible for the content of any links contained on third-party sites or any changes or updates to those linked sites. Users who register on linked sites do so voluntarily and are responsible for familiarizing themselves with the terms of use and privacy policies of the respective site before registering.

 

  1. Users may request the cancellation of a service at any time, and lostpetsonline.com commits to honoring this request. Upon cancellation of the service, users lose access to their personal profile but may continue to use other services on lostpetsonline.com. Reinstating or recreating the same user profile is not possible. The cancellation request must be sent from the email address listed in the user profile for the service. When the user profile is canceled, its content is deleted; however, the user may still access other services on lostpetsonline.com.

 

  1. Users may request a forgotten password using the "forgot password" function on lostpetsonline.com, and a new password will be sent to the alternate email address or phone number provided during registration or in the user profile. Password recovery is not available based on written or telephone requests.

 

  1. Complaints and Online Consumer Dispute Resolution

 

  1. Users are entitled to submit a complaint regarding the service in accordance with Act No. 250/2007 Coll. on Consumer Protection, as amended, either in writing to the operator's registered office address, by email to info@lostpetsonline.com, or via an electronic form available on lostpetsonline.com. In the complaint, the user must provide their full name, contact details, specify the service the complaint concerns, and clearly and understandably describe the subject of the complaint and what they seek as a resolution.

 

  1. If the complaint lacks necessary details for processing, the operator has the right to request additional information from the user. The period for handling the complaint begins on the day the deficiencies are remedied, or the missing information is provided.

 

  1. The operator will issue a confirmation to the user upon submission of the complaint, indicating when the complaint was filed. Complaint processing will not exceed 30 days from the date the complaint was submitted. The operator will provide the user with confirmation of the resolution of the complaint and the duration of its processing in the same format as the complaint was received.

 

  1. The consumer has the right to contact the operator (the service provider) with a request for rectification if they are dissatisfied with the way their complaint was handled or believe their rights have been violated. The consumer has the right to file a proposal for alternative dispute resolution with an alternative dispute resolution body if the service provider has responded unfavorably to the request in the previous sentence or has not responded within 30 days from the date of the request. The consumer submits the proposal to the appropriate alternative dispute resolution body, which does not affect the possibility of taking the matter to court. Conditions for alternative consumer dispute resolution are set by Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution and on amendments and supplements to certain laws. The consumer may also use the Online Dispute Resolution platform established by the European Commission at https://webgate.ec.europa.eu/odr/.

 

  1. Final Provisions

 

  1. lostpetsonline.com reserves the right to modify the Terms and the scope of services provided on lostpetsonline.com at any time, at its sole discretion. Any modification is valid and effective from the date specified in the Terms. lostpetsonline.com reserves the right to amend or fully replace these Terms with a new version (hereinafter referred to as "change of terms"). Any change of terms will be published on the website https://www.lostpetsonline.com no later than the effective date of the change.

 

  1. Users are required to regularly review the changes to the Terms. If a user continues to use the services after changes to these Terms by lostpetsonline.com, it is considered that they unconditionally agree to the changes. If a registered user disagrees with the changes, they may request the cancellation of their registration according to the procedures outlined in these Terms.

 

  1. These Terms became effective on 1 June 2024.